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Rewards Terms & Conditions

Effective 23 September, 2016 Marriott International, Inc. and Starwood Hotels & Resorts Worldwide, Inc. merged to create one lodging company. Following the merger, the Marriott Rewards program and The Ritz-Carlton Rewards program (collectively, the “Rewards Program”), and the Starwood Preferred Guest program (the "SPG Program") will continue to operate as separate programs until a newly combined loyalty program is launched, which is expected to take place no earlier than 2018. Until then, the Rewards Program and the SPG Program will each have separate terms and conditions, including those governing how members will manage their accounts, book reservations, achieve elite status, earn and redeem points, the expiration of points as well as the ability to use points with third party partners such as airline frequent flyer programs. Stays at hotels that participate in the Rewards Program and the SPG Program will continue to count toward earning points and achieving elite status in the program with which the applicable hotel is affiliated.

However, in order to extend immediate benefits of the merger to members of the Rewards Program and the SPG Program, members of both loyalty programs will have the opportunity to link their membership accounts, transfer points across accounts and even have their elite status matched across programs. For more details see and helpful Frequently Asked Questions.

The terms and conditions below will continue to govern the operation of the Rewards Program.

General Membership

  1. Marriott International Inc. and The Ritz-Carlton Hotel Company, L.L.C. and their affiliates (collectively, the "Company") offer travelers a choice of two frequent traveler programs (individually, a "Reward Program", together, the "Rewards Programs"): the Marriott Rewards® Program (the "Marriott Rewards Program") and The Ritz-Carlton Rewards Program ("The Ritz-Carlton Rewards Program"). These Terms and Conditions (the "Program Rules") govern the Rewards Programs and the Company's relationships with members of either Rewards Program ("Members," individually, a "Member" or "You"). Membership in the Rewards Programs is subject to the Program Rules set forth below, and these Program Rules apply universally to both Rewards Programs unless specifically indicated otherwise, and supersede all previous Program Rules. By opening a Membership Rewards Program account ("Account"), or by using your Membership card ("Membership Card") or the Membership Account number that You have been assigned ("Membership Number") to earn or redeem Marriott Rewards Program Points or The Ritz-Carlton Rewards Program Points ("Points"), or earn loyalty program currency in certain regional markets as determined by the Company, You agree that:
    (a) You have read, understood and accepted these Program Rules; and
    (b) You consent to the Company's processing of data that is personal to You, and disclosure of such data to third parties, in accordance with the Company's privacy statement.

  2. Members must select a primary relationship (the "Membership") with either the Marriott Rewards Program or The Ritz-Carlton Rewards Program, and based on a relationship the Member will receive communications from the Rewards Program that they have selected. In addition, Members of each Rewards Program may earn different Membership levels, depending on the nature and frequency of their stays. Members will receive a Membership Number that is transferable between both Rewards Programs, and Members may transfer between Rewards Programs at any time. As described in more detail below, Members may earn Points, the currency of the Rewards Programs, or airline frequent flyer miles ("Miles") with the participating frequent flyer program of their choice, for each eligible stay at a participating property. Participation in the Rewards Program is subject to the Program Rules, rules, regulations, policies and procedures that the Company may, in its discretion, adopt from time to time. The Company may amend the Program Rules at any time without notice. To the extent permitted by applicable laws, the Company has the sole discretion to interpret and apply the Program Rules.

  3. The accumulation of Points and Miles is subject to the Program Rules. Each Rewards Program Member is responsible for reading the Program Rules, newsletters, and Account statements in order to understand his or her rights, responsibilities, and status in the Rewards Program, as well as the structure for earning rewards ("Rewards", individually, a "Reward").

  4. The Rewards structure is subject to modification, cancellation, or limitation at the Company's discretion, with or without notice. The number of Points or Miles required to redeem any Reward may be substantially increased, any Reward may be withdrawn, and restrictions on any Reward or reward redemption ("Reward Redemption") may be imposed at any time.

  5. The Company and its travel partners have the right to change, limit, modify or cancel the Rewards Program Rules, Rewards and reward levels at any time, with or without notice, even though such changes may affect the value of Points or Miles, or the ability to obtain certain Rewards. The Company and its travel partners may, among other things: a) increase or decrease the number of Points or Miles received for a stay or required for a Reward; b) withdraw, limit, modify or cancel any Reward; c) add blackout dates, limit rooms available for any Reward at any participating hotel or otherwise restrict the continued availability of Rewards; d) change program benefits, travel partners, locations served by the Company or its travel partners, conditions of participation, rules for earning, redeeming, retaining or forfeiting Points or Miles, or rules governing the use of Rewards; e) change or cancel its travel partner Rewards. In accumulating Points or Miles, Members may not rely upon the continued availability of any Reward or Reward level, category or tier.

  6. Additionally, the Company has the right to terminate the Rewards Program by providing written notice to its Members six months in advance of Rewards Program termination. In that event, the right to earn Points and Miles and redeem Rewards may end six months after notification, no matter the extent of Member participation in the Rewards Program. The Company may terminate the Rewards Program earlier in whole or in part in any jurisdiction(s) if required to do so by applicable law.

  7. After applying to the Rewards Program, a Membership Account will be opened and a Membership Number will be assigned to each applicant. Upon receiving this number, an individual becomes a Member eligible to earn Rewards Program Points or Miles.

  8. POINTS EXPIRATION POLICY: Members must remain active in the Rewards Programs to retain Points they accumulate. If a Member is not active for 24 consecutive months, that Member will forfeit all accumulated Points. The Rewards Program will start enforcing this policy on February 1, 2016. Members can remain active in the Rewards Programs and retain accumulated Points by earning Points or Miles in the Rewards Programs or redeeming Points in the Rewards Programs at least once every 24 months, subject to the exceptions described below.

    If a Member does not maintain an active status for five consecutive years, the Member's account may be deactivated. Once Points have been forfeited, the Points cannot be reinstated, but a Member can earn new Points, unless that Member's account is deactivated too.
    1. Not all Points activities help maintain active status in the Rewards Programs. The following activities do not count toward maintaining an active status in the Rewards Programs:
      • gifting or transferring Points; however, converting Points to Miles or Miles to Points does count toward maintaining an active status
      • receiving Points as a gift or transfer
      • earning Points through social media programs, such as #MRPoints
      • the transfer of points from a Member’s Rewards Program account to their SPG Program account, or the transfer of points from a Member’s SPG Program account to their Marriott Rewards account. Note that following the transfer of points across accounts, the points expiration policy of the account to which the points were transferred will apply to such points.
      • Linking a Rewards Program account with a SPG Program account
    2. Rewards redeemed by a Member prior to Point forfeiture are still valid even though the Reward may not have been fulfilled at the time of Point forfeiture.
    3. The points expiration policy does not currently affect the Points in Elite Lifetime member accounts; however, the Rewards Programs may choose to apply a points expiration policy to Elite Lifetime member accounts in the future.

  9. The program rules of affiliated airline frequent flyer programs control the redemption and distribution of any Miles earned or transferred.

  10. Rewards Program Points, Miles and Rewards earned through participating in the Rewards Program may be subject to tax liability. Any tax liability, including disclosure, connected with the receipt or use of Rewards Program Points, Miles or Rewards or is the sole responsibility of the Member.

  1. Members may earn Points or Miles and may redeem Points at participating Marriott hotel brands and Ritz-Carlton hotels:
    1. The Ritz-Carlton® – all locations except:
      1. The Ritz-Carlton, Millennia Singapore
      2. All Ritz-Carlton Reserves
      3. The following partner hotels do not participate:
        • Hotel Ritz-London – London, UK
        • All Bulgari Hotels and Resorts
      4. In addition, The Ritz-Carlton Destination Clubs and The Ritz-Carlton Residences do not participate
    2. EDITION® - all locations
    3. JW Marriott® - all locations
    4. Autograph Collection® Hotels - all locations except:
      1. Atlantis, Paradise Island, Bahamas participates in Marriott Rewards as follows:
        1. Points or Miles may be earned for reservations booked through or by calling 1-855-696-4732. Points or Miles will not be earned and Points cannot be redeemed for reservations booked through Atlantis Paradise Vacations or
        2. Points may be redeemed for stays only by calling 1-855-696-4732. At this time, redemption stays cannot be booked online.
        3. Points or Miles may be earned and Points may be redeemed for stays at Atlantis, Coral Towers; Atlantis, Royal Towers; and Atlantis, The Cove. The Reef Atlantis and The Beach at Atlantis, participate as an earnings location only.
        4. Rewards Redemption stays at Atlantis, Coral Towers; Atlantis, Royal Tower; and Atlantis, The Cove will include a single or double standard room, including the cost of your hotel room, room tax, and extra-person charges, if any. All other hotel charges, including resort fees and service charges are the responsibility of the Rewards Program Member and are not included in the stay.
        5. Points or Miles may be earned on Room Rate only.
      2. The Cosmopolitan of Las Vegas, the only charges that qualify for Points are as follows:
        1. Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases. Points cannot be earned on any other purchases at hotel outlets or for hotel services
        2. Points may be redeemed for all qualifying stays at The Cosmopolitan, Las Vegas
    5. Renaissance® Hotels - all locations
    6. Marriott Hotels® - all locations
    7. Delta Hotels by Marriott® - all locations
    8. Marriott Vacation Club® - all locations except:
      1. 47 Park Street - Marriott Grand Residence Club, UK
      2. Marriott's Bangkok Empire Place, Bangkok, Thailand
    9. Gaylord Hotels® - all locations
    10. AC Hotels by Marriott® - all locations
    11. Courtyard by Marriott® - all locations
    12. Residence Inn by Marriott® - all locations except:
      1. Inn at Mayo Clinic, Jacksonville, FL
    13. SpringHill Suites by Marriott® - all locations
    14. Fairfield Inn & Suites by Marriott® - all locations
    15. TownePlace Suites by Marriott® - all locations
    16. Protea Hotels by Marriott® - all locations except:
      1. Protea Hotel Aishi Machame
        See Earn other Currencies
    17. Moxy Hotels® - all locations
    18. Marriott® Conference Centers - all locations except:
      1. Aspen Wye River Conference Center, Queenstown, MD (participates as an earnings location only)
      2. NCED Marriott Conference Center, Oklahoma City, OK
      3. Jesse H. Jones Rotary House Conference Center, Houston, TX
    19. Participating Point and Miles earning partner (no Points redemption) is Marriott Executive Apartments®.
    20. Participating Point earning partner (no Points redemption) is ExecuStay®.
  2. The Company reserves the right to reject applications for Membership, to revoke, cancel or suspend any Rewards Program Membership, elite membership status (including Lifetime Silver, Lifetime Gold and Lifetime Platinum status), Reward, and/or any and all unredeemed Points or Miles, or take other action at its discretion, at any time with immediate effect and without written notice or liability to any Member, if Company believes: (a) the Member has (1) violated any of the Program Rules, (2) failed to pay any bills or accounts due to the Company or a participating hotel or any ownership related fees owed to Marriott Vacation Club, (3) acted in a manner inconsistent with applicable law, regulations or ordinances, (4) engaged in any misconduct or wrongdoing in connection with the Rewards Program, including without limitation, involving Point credit, Mile credit, Reward use, or Member benefits, or (5) engaged in abusive, fraudulent, inappropriate, or hostile conduct in connection with the Rewards Program, the participating hotels or their guests or employees, or the Company or its employees; or (b) Company's provision of the Rewards Program and/or any associated benefits (including but not limited to Points or Miles) to Member may violate any applicable laws to which Company is subject from time to time.

  3. Nothing in these Program Rules will limit Company from exercising any legal rights or remedies that it may have.

  4. Membership in the Rewards Program, the awarding of Points and Miles and the redemption of Rewards Program Certificates are automatically void where prohibited by applicable law.

  5. When traveling on business, it is the Member's responsibility to comply with his or her company policy concerning travel programs. Information regarding a Member's accumulation of Points or Miles for business travel is subject to disclosure to the Member's company.

  6. Members may be provided with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions ("access codes") of the or sites (the "Web Sites"). The content contained in such restricted areas is confidential to the Company, and is provided to the Member for his or her personal use only. The Company reserves the right to prohibit the use of such access codes by the Member or on his or her behalf by third parties where the Company determines that such use interferes with the Web Sites' operation or results in commercial benefits for other entities to the Company's detriment.

  7. For complete Program Rules applicable to Members who earn Points, click here.  For complete Program Rules applicable to Members who earn Miles, click here.

  8. The Marriott Rewards Program and The Ritz-Carlton Rewards Program are operated by Marriott Rewards, Inc.

  9. To the extent permitted by applicable laws, the Company has the sole discretion to interpret and apply the Program Rules, and all questions or disputes regarding these Program Rules will be resolved by the Company in its sole discretion.

Conditions of Enrolment 

  1. Only individuals are eligible for Rewards Program membership, and each individual may maintain only one Membership Account. Corporations, groups and/or associated entities cannot enroll as Rewards Program Members.

  2. Employees of the Company are ineligible to participate in the Rewards Program.

  3. Accrued Points and Miles do not constitute property of the Member. Points accrued by a Rewards Program Member are for the Member's benefit only and may not be transferred to anyone except as provided below. Points are transferable to a legal spouse or domestic partner in the case of documented death of the Member. In addition, there is a limited exception for the transfer of Points to the accounts of friends or family. See “Earn Points – Transferring Points from One Account to Another.” Points are not transferable to another person for any other reason, including divorce or inheritance. Points cannot be bartered or sold for cash or other consideration. Any Points which Marriott Rewards deems in its sole discretion to have been transferred in violation of Rewards Program Terms and Conditions may be confiscated.

  4. The information the Member provides to the Company when completing this application and redeeming Points is processed in the Company’s computer systems both in the country where the information has been collected and in the Company’s computer systems in the United States. Communication of relevant information is important to administering the Rewards Program and providing the Member with the opportunity to maximize the benefits of Membership. We will only disclose Member information to: the Marriott and The Ritz-Carlton group of companies, person(s) authorized by the Member; franchisees, fulfillment houses, email service providers and mail houses that process mail for such entities; and marketing companies that provide services to the Marriott and the Ritz-Carlton group of companies, in each case for the following purposes: 1) in order to better service the Membership Account and preferences by keeping the Member informed of Account status and activities through printed or electronic statements; 2) to assess entitlement to benefits; 3) to collect and process Member charges incurred in our facilities; 4) to offer the Member additional products and services; 5) to send periodic satisfaction or market research surveys; 6) to offer the Member products or services from select reputable companies with whom we have a strategic relationship because the we believe their offerings will be of interest to Member. In choosing to become a Rewards Program Member, the Member consents to receive all of the kinds of information described above. However, Member will be given the opportunity to define and modify mailing preferences.

Wi-Fi Terms & Conditions 

All Marriott Rewards® or The Ritz-Carlton Rewards® members (“Rewards members”) who book on a Marriott® direct booking channel will receive free standard/“essential” in-room Wi-Fi at participating hotels worldwide.  Marriott direct booking channels are defined as our worldwide reservations centers, a Marriott hotel or an official Marriott website. Examples of Marriott direct booking channels:, Marriott’s mobile app, 1-800-MARRIOTT, any Marriott hotel,, The Ritz-Carlton® mobile app, any Ritz-Carlton hotel or any participating Marriott brand channel. 
Participating brands include: JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Marriott Executive Apartments®, Gaylord Hotels® and AC Hotels by Marriott®, as well as Marriott Rewards’ exclusive luxury partner, The Ritz-Carlton. These brands join EDITION®, Marriott Vacation Club®, Courtyard®, Residence Inn®, SpringHill Suites, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels®, and Moxy Hotels®, which already provide free Wi-Fi today. Free Wi-Fi for Rewards members is not available at hotels that do not participate in the Marriott Rewards program or at Atlantis Paradise Island or at The Cosmopolitan™. Other exclusions may apply. See list of non-participating properties below. Not applicable in meeting rooms.
Gold and Platinum Elite Rewards members will continue to receive free enhanced in-room Wi-Fi where available at participating hotels worldwide regardless of booking method. Participating brands include: Our exclusive luxury partner, The Ritz-Carlton, JW Marriott, Autograph Collection Hotels, Renaissance Hotels, Marriott Hotels, Gaylord Hotels, AC Hotels by Marriott, Courtyard, Residence Inn, SpringHill Suites, Fairfield Inn & Suites, TownePlace Suites, Protea and Delta Hotels® (limited participation). Other Rewards members may upgrade to enhanced in-room Wi-Fi for a fee. Free Wi-Fi is not applicable in meeting rooms.
Free Wi-Fi may be available to all guests at some brands/locations.
Property that participates in the Marriott Rewards program but does not participate in free in-room Wi-Fi for Rewards members: 
Atlantis Paradise Island*
The Cosmopolitan™, Las Vegas, NV*
Mulu Marriott Resort & Spa
Brands, properties or partner hotels that do not participate in the Marriott Rewards program or free in-room Wi-Fi for Rewards members:
Non-Participating Properties:
  • The Ritz-Carlton, Millennia Singapore
  • Phulay Bay, A Ritz-Carlton Reserve®
  • Dorado Beach, A Ritz-Carlton Reserve
  • The Ritz-Carlton Destination Clubs
  • The Ritz-Carlton Residences®
  • JW Marriott Miami Beaux Arts
  • Residence Inn at Mayo Clinic, Jacksonville, FL
  • 47 Park Street - Marriott Grand Residence Club, UK
  • Marriott Vacation Club at The Empire Place, Bangkok, Thailand
  • Aspen Wye River Conference Center, Queenstown, MD
  • NCED Marriott Conference Center, Oklahoma City, OK
  • Jesse H. Jones Rotary House Conference Center, Houston, TX
  • The Manhattan Hotel Rotterdam, Netherlands
*This property participates in free Wi-Fi for Gold and Platinum Elite members.
Non-Participating Partner Hotels:
  • Hotel Ritz-London – London, UK
  • Bulgari Hotel, Milano – Milan, Italy
  • Bulgari Resort, Bali – Bali, Indonesia
  • Bulgari Hotel, London – London, UK
  • ExecuStay®

Name & Address Change 

Name and address changes must be made by contacting:
For Marriott Rewards Members:
Marriott Rewards Guest Services
310 Bearcat Drive
Salt Lake City, Utah 84115-2544
(801) 468-4000
Fax: (801) 468-4033
For The Ritz-Carlton Rewards Members:
The Ritz-Carlton Rewards Guest Services
310 Bearcat Drive
Salt Lake City, Utah 84115-2544
(866) 922-6882
Fax: (801) 832-4575
Name changes must include supporting legal documentation, signature, date and Membership Number.

Membership Account Activity Statement 

  1. A Rewards Program Member will receive an activity statement and a Rewards Program newsletter only if the Member has earned Points or Miles or has claimed a Reward Certificate(s) during the previous statement period. Click here to view Member Account status. The Member shall be responsible for advising the Rewards Program of any change of address and neither the Company nor the Rewards Program shall have any responsibility for misdirected or lost mail or any consequences thereof.

  2. The Member shall be responsible for ensuring that his or her Points or Miles are properly credited. If proper credit does not appear on the Member's activity statement, the Member should complete a Missing Stay Request Form, then mail or fax the form, along with a copy of the paid hotel receipt, to the Rewards Program Guest Services listed above. Members should allow approximately six to eight weeks for the stay to be credited to individual Membership Accounts. Requests to add or modify hotel stays must be received within one year of the stay.

Duplicate Accounts 

  1. While an individual may join either the Marriott Rewards Program or The Ritz-Carlton Rewards Program, and may transfer between Rewards Programs at any time, a Member may not belong to both Rewards Programs at the same time.

  2. If more than one Rewards Program Membership Number is assigned to an individual, he/she will only receive Points or Miles for one Membership Account. Duplicate Membership Accounts will be canceled.

Transferring Between Rewards Programs 

  1. Members may transfer from the Marriott Rewards Program to The Ritz-Carlton Rewards Program or from The Ritz-Carlton Rewards Program to the Marriott Rewards Program at any time by contacting the relevant Rewards Program Guest Services office.

  2. A Member’s Membership Number will remain the same when transferring between Rewards Programs and all accumulated Points and Elite night credits will transfer to the new Rewards Program selected.
Revised on 30/5/2018