Elite Benefit Guarantees

We’ve Got Your Benefits — and Your Back

You can always count on us to provide you with the very best in service, reservations, welcome gifts and access. Guaranteed.

All Elite Tiers

Ultimate Reservation Guarantee

JW Marriott Los Cabos Beach Resort & Spa, Mexico

If for some reason we’re unable to honor your reservation, we’ll pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your member number when making a reservation. Compensation varies by hotel brand.

BRAND
GUEST COMPENSATION*
EDITION®, The Luxury Collection®, W® Hotels, JW Marriott®, Marriott Hotels®, Sheraton®, Delta Hotels®, Le Méridien®, Westin®, Autograph Collection®, Renaissance® Hotels, Tribute Portfolio®, Gaylord Hotels®
- $200 USD  
- 90,000 points
Courtyard®, Four Points®, SpringHill Suites®, Protea Hotels®, Fairfield by Marriott®, AC Hotels®, Aloft®, Moxy® Hotels, Residence Inn®, TownePlace Suites®, Element®
- $100 USD
(Platinum and Titanium Elite members also receive 90,000 points)
**The Ritz-Carlton®, **St. Regis®
Platinum and Titanium Elite members receive:
- $200 USD
- 140,000 points

*Outside of the U.S., compensation will be paid in local currency.

**Available only to Platinum Elite and Titanium Elite members.

Platinum Elite, Titanium Elite and Ambassador Elite

Guaranteed Platinum Elite/Titanium Elite Welcome Gift

Cristallo, a Luxury Collection Resort & Spa, Cortina d' Ampezzo, Italy

Check out this when you check in: As a Platinum or Titanium Elite member, you’ll receive a special gift upon arrival at participating hotels, with a choice of an amenity gift or points. If guarantee is not met, guest compensation applies.

BRAND
WELCOME GIFT CHOICE/POINTS
GUEST COMPENSATION*
Marriott Hotels, JW Marriott, Delta Hotels, Autograph Collection, Renaissance Hotels
U.S./CAN/EU:
1,000 points per stay or $10 Food & Beverage credit per stay

AP/CALA/MEA:
1,000 points per stay or Food & Beverage amenity

RESORTS only:
U.S./CAN/EU:
1,000 points per stay or breakfast in restaurant per day. Member + 1

AP/CALA/MEA:
1,000 points per stay or Food & Beverage per stay or breakfast in restaurant per day. Member + 1.
$100 USD
Gaylord Hotels
1,000 points per stay or $10 Food & Beverage credit per stay
$100 USD
St. Regis, The Luxury Collection, W Hotels, Sheraton, Le Méridien, Westin, Tribute Portfolio
1,000 points per stay or amenity per stay or breakfast in restaurant per day
(including resorts)
$100 USD
The Ritz-Carlton, EDITION, Marriott Vacation Club, Design Hotels™1,000 points per stayN/A
CourtyardU.S./CAN/EU:
500 points per stay or $10 Food & Beverage credit per day

AP/CALA/MEA:
Hotels without lounge - 500 points per stay or Food & Beverage amenity or $10 Food & Beverage credit per day

Hotels with lounge - 500 points per stay and breakfast in lounge (if lounge is closed- breakfast in restaurant per day)
$50 USD
AC Hotels, Moxy HotelsU.S./CAN/EU:
500 points per stay or $10 Food & Beverage credit per day

AP/CALA/MEA:
500 points per stay or Food & Beverage amenity per stay or $10 Food & Beverage credit per day
$50 USD
(AC Hotel)

$25 USD
(Moxy Hotels)
SpringHill Suites, Fairfield by Marriott, Residence Inn, TownePlace SuitesU.S./CAN/EU: 
500 points per stay or Food & Beverage item

AP/CALA/MEA:
500 points per stay or Food & Beverage amenity
$50 USD
(SpringHill Suites, Residence Inn)
$25 USD
(Fairfield by Marriott, TownePlace Suites)
Four Points, Aloft500 points per stay or amenity or breakfast in restaurant per day$50 USD
(Four Points)
$25 USD
(Aloft)
Protea Hotels500 points per stay or breakfast in restaurant per day$50 USD
Element500 points per stay or amenity$25 USD

*Outside of the U.S. compensation will be paid in the local currency

Guaranteed Room Type

Marriott Irvine Spectrum, California

When making a reservation, be sure to note your Member number and room/bed preferences. We’ll always honor your bed type request at our locations throughout the U.S. and Canada. Everywhere else, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary, and only Titanium Elite members will have guaranteed priority for their requested type of bed and room. If guarantee is not met, guest compensation applies.

BRAND
GUEST COMPENSATION*
The Luxury Collection, W Hotels, JW Marriott, Marriott Hotels,
Sheraton, Delta Hotels, Le Méridien, Westin, Autograph
Collection, Renaissance Hotels, Tribute Portfolio, Gaylord
Hotels
$100 USD
AC Hotels, Courtyard, Four Points, SpringHill Suites, Protea
Hotels, Residence Inn
$50 USD
Fairfield by Marriott, Aloft, Moxy Hotels, TownePlace Suites, Element
$25 USD

*Outside of the U.S. compensation will be paid in the local currency

Guaranteed Lounge Access

Sheraton Seoul Palace Gangnam Hotel, South Korea

Access to lounge for member plus one guest. This benefit only applies to the guest room that the Platinum Elite/Titanium Elite member is staying in.

BRAND
LOUNGE OFFER
GUEST COMPENSATION*
JW Marriott, Marriott Hotels, Delta Hotels, Autograph Collection, Renaissance Hotels (Resorts are excluded for the above brands)
U.S./CAN:
If the lounge is closed or hotel does not have a lounge, offer daily breakfast in the restaurant for 2 or 750 points/day

EU:
If the hotel does not have a lounge, offer daily breakfast in the restaurant for 2 or 750 points/ day
$100 AUD
if no breakfast or breakfast alternative offered to members (all continents)
Courtyard (Outside U.S./CAN with lounge) (Resorts excluded)If lounge closed, offer breakfast in restaurantN/A
Sheraton, Le Méridien, Westin (Resorts are included for the above brands)No alternative offered when lounge closedN/A

*Outside of the U.S. compensation will be paid in the local currency

Titanium Elite and Ambassador Elite

48-Hour Guaranteed Availability

St. Pancras Renaissance Hotel London, United Kingdom

Traveling on short notice? We guarantee you’ll always have a room for any paid stay. Just make your reservation 48 hours before arrival at any of our participating hotels, excluding Resorts, Marriott Vacation Club, participating Vistana properties, and Design Hotels.

48-Hour Guaranteed Availability: Limited to Titanium Elite Member's personal guest room. Guaranteed room availability for reservations booked at least 48 hours prior to arrival. 48-Hour Guaranteed Availability may not be available on certain limited dates (e.g., special events). Benefit cannot be used in conjunction with award usage or any type of promotional or discounted rates. For Residence Inn and TownePlace Suites, 48-Hour Guaranteed Availability applies to studio rooms only.