Rated 5 out of
5
by
DavidG from
Great hotel
This hotel is very nice and modern and if you can get a view of the downtown area it will make it 100 times better.
Date published: 2019-02-12
Rated 2 out of
5
by
DerrickH from
Better service
The rooms were clean and nice. The check-in process was simple and correct. The front desk person only asked for my id which was great because I utilized the mobile check-in. Surprisingly the issue I had was with the cold and short demeanor of your operations manager. I wasn't feeling well on the evening of the 4th and came down to get something to eat at 9pm. As I approached the area she did not acknowledged me or say hello. I asked her was the bistro still open she said yes. That's it. I asked her could I order some wings she did say anything. She simply put in the order. I was coming down with the flu so I didn't have the energy to go back an forth with her but it was not good. She was rude and cold. I did not catch her name but i did see her title. That is what surprised me the most. Operations Manager.
Date published: 2019-02-07
Rated 2 out of
5
by
NoUpgrade2019 from
No upgrade for platinum membership
Beware, No upgrade for platinum membership; it’s not a determining factor, don’t expect recognition.
Date published: 2019-02-06
Rated 5 out of
5
by
RSoto from
Only place to stay in El Paso
Beautiful hotel in a perfect location with a friendly and professional staff. Hotel is spotless with breathtaking view of the city.
Date published: 2019-01-30
Rated 3 out of
5
by
Jp from
Location
Location is nice for baseball games, rooms need to be cleaned a little better.
Date published: 2019-01-23
Rated 5 out of
5
by
Vick from
Awesome Experience
This is a beautiful and modern hotel with great customer service and views of the city from your room’s window. The staff was very helpful and helped made our stay special for our anniversary. I will definitely be staying here again and can’t wait to see what’s in store for this hotel!
Date published: 2019-01-21
Rated 5 out of
5
by
ARosen from
Modern Clean Great Staff
One of the cleanest hotels I have ever stayed in. Very welcoming staff, good food options, great locations.
Date published: 2019-01-19
Rated 5 out of
5
by
DLewis from
Excellent experience
One of the best hotels I’ve stayed at in my years of travel.
Date published: 2019-01-17