FAQs: Help Chat, Unsubscribing & Technical Issues

General

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We recommend viewing the site in a modern Web browser to optimally view its rich array of applications and visual features. The latest versions of the following browsers are ideal for visiting and interacting with the site:

Microsoft Internet Explorer
Google Chrome
Mozilla Firefox
Safari

JavaScript must be enabled in order to use many of our website features, such as dropdown lists, calendars, etc.

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Yes. Chat is offered seven days a week from 8am to 11pm ET. During these hours, a window will appear with an invitation to chat whenever a Customer Care associate is available.

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A chat invitation is offered by a Customer Care associate and is available briefly before it automatically closes. Chat is offered seven days a week from 8am to 11pm ET.

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Connection speed to any website can be affected by many factors, including the type of Internet connection a user has (dial-up, cable, DSL, etc.), the amount of traffic using those routes, or the amount of traffic trying to access a specific site.

If you are experiencing a slow connection, please close your browser and try a new browser session. If connectivity issues continue, please contact us.

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To stop receiving email promotions, select “Unsubscribe” on any email from Marriott, or go to your account, select “Profile”, and scroll down to “Subscriptions”. Go to “Email Preferences” and select “Edit”. Go to “Email Subscriptions” and select “No” to the right of the “Promotions, News and Account” description to unsubscribe.

Cookies

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A cookie assigns each visitor a unique, random number (an anonymous user ID) that resides on your computer. The cookie doesn’t personally identify you and it can’t read data from your computer.

Cookies have become a standard practice on the Internet. We use cookies to help us tailor our site to your needs and deliver more personalised service. We also use cookies to track the pages on our site visited by our users.

You can set your browser not to accept cookies, but if you do, you may not be able to take advantage of the personalised features of our site.

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Yes. The site uses session and persistent cookies to facilitate navigation throughout the online reservation process, and to provide other functionality. For more information on the use of cookies, please refer to our Internet Privacy Statement.

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For Internet Explorer, the cookies enable/disable functionality is located in "Tools" under the label “Internet Options”.

For Firefox, you’ll find the privacy/cookies functions in the "Tools" section.

Similarly, these preferences include an option to disable cookies. This is sometimes necessary when trying to alleviate certain technical difficulties that may occur.