Loyalty Programme

General Information

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If you are unsure of how to combine your accounts, please call Member Support and an associate will walk you through the process.

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Marriott International offers three Loyalty Programme brands: Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest® (SPG®). All Loyalty Programme brands offer the same tiers and benefits giving you easier access and more opportunities to:
* Earn and redeem with 6,700+ hotels across 29 brands,
* Enjoy elevated Elite benefits and consistent status recognition at all Participating Properties across 29 brands,
* Simplify - one account, profile, login, Points balance and Elite Night balance, and
* Seamlessly access everything through our Websites and apps, and when you call Member Support.

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You can use your Loyalty Programme Membership at over 6,700 Participating Properties across 29 brands in more than 130 countries. Learn more about our brands.

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Our Loyalty Programme allows you access to a wide range of benefits, including earning Points for Free Night Award stays, exclusive Member Rates, setting reservation preferences, ability to use all features within the Mobile App, and a speedier reservation process on our Websites. After joining the Loyalty Programme and activating your online account, you will have online access to manage your account information, view your Points balance, your past and upcoming reservation activity, the best offers available, and more.

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Membership is free. Always. Simply complete the online enrolment form to join.

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Simply enrol online with your email address and password. Once you complete the quick and easy process of creating your online credentials, you will have access to manage your account information online, view your account balance and much more.

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You can save your preferences in your membership account and be assured everything will be just the way you want it, every time you check in – from your preferred credit card to how many towels you need, the pillows you like and the type of room you prefer. First log in to your account and visit the “Account Overview” page. From there go to “Profile” to enter or update your preferences.

Your Membership

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Your Loyalty Programme Membership card is easily accessible on your mobile devices, when you download the coordinating app from iTunes or Google Play, and visit the “My Account” tab.

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Sign into your account and select the “My Account” tab in the top right corner of the page. Next, select “Account Overview” and then the "Profile" tab. Your Membership Number will be in the Personal Info section.

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Name changes must include supporting legal documentation, signature, date and Membership Number. Documentation can be sent via the contact information below. For further assistance, please contact Member Support.

For Marriott Rewards Members:
Marriott Rewards Customer Support
910 W. Legacy Center Way, Ste. 100
Midvale, UT 84047
Fax: (801) 468-4033
Email: member.update@marriott.com

For The Ritz-Carlton Rewards Members:
The Ritz-Carlton Rewards Guest Services
910 W. Legacy Center Way, Ste. 100
Midvale, UT 84047
Fax: (801) 832-4575
Email: member.update@marriott.com

For SPG Members
SPG Customer Support
P.O. Box 20190
St. Thomas, ON
Canada N5P 4H4
Email: research@starwoodhotels.com

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You have the choice to earn either Points or miles when you enrol in the Loyalty Programme. If you prefer to earn miles, select your favourite airline and provide your frequent flyer programme number.

If you have not indicated your earning preference, your earnings will default to Points. You can switch to and from earning Points to miles at any time by simply updating your online profile under "My Account" or by contacting Member Support and notifying a representative in advance of your hotel stay.

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Always be sure to provide your Membership Number when you make a reservation or when you check into the hotel.

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If you have separate accounts you cannot transfer Points. However, you can combine your accounts with Marriott Rewards, The Ritz-Carlton Rewards, and SPG into a single account with one Membership Number and one combined Points balance.

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You can share your Points with any Marriott Loyalty Programme Member as long as both accounts are in good standing and have been open for at least 60 days. The Member transferring his/her Points initiates the transfer by contacting Member Support and providing the Membership Number of the recipient. You can transfer or receive 1,000 Points or more at a time - up to a maximum of 50,000 Points per year.

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You only need to join one of the three loyalty programmes to be able to book, earn and redeem seamlessly across all 6,700+ participating hotels and 29 brands. The tiers and benefits will be the same whether you have an account with Marriott Rewards, The Ritz-Carlton Rewards, or SPG.

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If you combined your Marriott Rewards/The Ritz-Carlton Rewards and SPG accounts into a single account, you will be able to see online or via the Mobile App your reservations across the 29 brands as well as your combined Points and Elite Night Credits. If you have not combined your Marriott Rewards and SPG accounts, your reservations, Points, and Elite Night Credits will remain separate. In the meantime, log into Marriott Rewards/The Ritz-Carlton Rewards to see activity in that account; log into SPG to see activity in that account.

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Check-in and checkout times are determined by each individual hotel and may vary depending on location. You may request an early check-in during the booking process, or a late checkout upon arrival at the hotel. Hotels do their best to honor such requests. Check-in and checkout times are determined by each individual hotel and may vary depending on location. You may request an early check-in during the booking process (subject to availability). Late Checkout benefits are described below:

Silver Elite: Priority Late Checkout is offered to Silver Elite Members and may be requested by calling the front desk the morning of checkout and letting them know your planned departure time. We do our best to honour such requests, but special accommodations are based on availability and are not guaranteed.

Gold Elite: 2 p.m. Late Checkout is offered to Gold Elite Members and may be requested by calling the front desk the morning of checkout and requesting a late checkout up until 2 p.m. local time. We do our best to honour such requests, but special accommodations are based on availability and are not guaranteed.

Platinum Elite: 4 p.m. Late Checkout is offered to Platinum Elite Members who may check out as late as 4 p.m. local time. You can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during your stay. This benefit is guaranteed at all participating properties, except at resort and convention hotels and Design Hotels™, where it is based upon availability.

Members with the Your24™ benefit have the flexibility of choosing their check-in time. For example, check in at 9 a.m. on the day of arrival and check out 9 p.m. on the day of departure. Your24 benefits are subject to availability and may only be requested through your Ambassador. This benefit is available only to Members who achieve Platinum Premier Elite status with ambassador service (100 nights and U.S. $20,000 in qualifying spend every calendar year).

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After you join the Loyalty Programme and stay a certain number of qualifying nights per year at any of our more than 6,700+ Participating Properties, you can earn Elite membership status:
• Silver Elite: 10 to 24 qualifying nights
• Gold Elite: 25 to 49 qualifying nights
• Platinum Elite: 50 to 74 qualifying nights
• Platinum Premier Elite: 75 to 100 qualifying nights
• Platinum Premier Elite with ambassador service: 100 qualifying nights and U.S. $20,000 in qualified annual spend.
See complete details.

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Depending on your Elite tier, you can enjoy even more advantages, including bonus Points/miles, complimentary internet access, priority late checkout, and room upgrades. Discover all of the Elite benefits and start staying your way to the top!

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Members who achieve the criteria for ambassador service (100 nights and U.S. $20,000 in qualifying spend every calendar year) are matched with a personal ambassador. This ambassador serves as a single point of contact for all the Member’s needs. The personal ambassador can help arrange anything—transportation, sightseeing, restaurant reservations, spa treatments, or help with membership questions. The goal is to ensure the best experience for our most loyal guests. Our ambassadors will do their best to get to know their assigned Members and to understand what means the most to them when traveling. Ambassadors anticipate the Members’ needs and ensure our hotels are prepared for their arrival. Learn more about the ambassador service.

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A Suite Night Award is a one-night confirmable upgrade to a standard suite or select premium room, depending on the hotel’s availability of those rooms. The number of Suite Night Awards used must match the entire length of stay; it cannot be used for part of a stay (e.g., the first two nights of a five-night stay). Once you request to use your Suite Night Awards for a stay, we will check the upgrade availability starting five days prior to arrival and will keep checking every day until 2 p.m., local hotel time, on the day of your arrival. We will let you know either way if we are able to confirm the upgrade or not. If it is not available, we will return the Suite Night Awards to your account.

Please note that hotels without standard suites or upgraded room types will not be available for Suite Night Awards. This benefit is available at participating brands only.

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Yes, Suite Night Awards expire on December 31st of the year following the year in which you earned them. For example, if you achieve Platinum Elite status with 50 nights on 1 October 2018, and select the Suite Night Awards as your Elite Choice Benefit, you’ll be able to use them through 31 December 2019.

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With Your24™, you have the flexibility to choose your check-in time. For example, check in at 9 a.m. on the day of arrival and check out at 9 p.m. on the day of departure. This benefit is only available to Members who achieve Platinum Premier Elite status with ambassador service (100 nights and U.S. $20,000 in qualifying spend every calendar year). Please contact your ambassador to make your request(s).

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Make a Green Choice lets you earn Points for the days you pass on housekeeping services. When you do, we will credit your Membership Account with 500 bonus Points per day at participating Renaissance® and Marriott® hotels or with 250 bonus Points per day at participating Courtyard®, Fairfield by Marriott® and SpringHill Suites® hotels in the U.S. and Canada. You can forgo housekeeping any day for up to three consecutive days at a time and up to 5,000 bonus Points per continuous stay. To participate, give us your Membership Number at check-in and tell us what days during your stay you want to Make a Green Choice.

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Absolutely! We want to recognise your continued loyalty with Lifetime status. We have three Lifetime Elite tiers, each with its own night and tenure thresholds. Best of all, you will never go below the Lifetime Elite tier you achieve, and your Points will never expire. See complete details.

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For some members, Lifetime status may not be displaying correctly in your account. We are currently working on a solution, but rest assured that you will still receive all the benefits your status entitles you to during your stays.

For more information on Elite Tiers & Benefits, including Lifetime status please visit our Members site Open in a new window.

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If you earned Lifetime Platinum with Rewards, your new Lifetime Platinum Premier status should be reflected in your newly combined account. If you achieve 750 nights and 10 years Platinum Elite status by December 31, 2018, you will also earn Lifetime Platinum Premier status. Your account will reflect this newly earned status in your account in January 2019.

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You may not see some of your recent stays in your account, but there's nothing to worry about. They will be posted soon.

Combining Accounts

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To learn how to combine your accounts, you can watch this quick video Open in a new window or go to the Combine Your Accounts page.

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Yes. In order to combine accounts, both need to be set up with online access. Doing this is as easy as adding your email and a password to your membership account. Create online account Still having trouble? Request help combining accounts

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Yes. In fact, each Member is only permitted to have one account for the same loyalty brand and we routinely merge multiple accounts. If you realise that you have two or more accounts, contact Member Support to have them merged.

It is not possible to create a joint account for multiple individuals, nor is it possible to combine two accounts if they are registered in different names. However, it is possible to transfer Points (up to 50,000 Points per account per year) between two accounts which belong to separate individuals. For more information contact Member Support.

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If you linked your Marriott Rewards/The Ritz-Carlton Rewards and SPG accounts previously, the accounts will remain separate until you choose to combine them. You can book, earn and redeem seamlessly across all 29 brands. The tiers and benefits offered will be the same whether you have an account with SPG, Marriott Rewards or The Ritz-Carlton Rewards Program. Should you choose to combine your Marriott Rewards/The Ritz-Carlton Rewards and SPG accounts into a single account, we will combine your Points balance and Elite Night Credits towards a singular Elite Status. See more details on combining accounts.

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When you combine your Loyalty Programme accounts into a single account with one Membership Number, we will combine your Points balance and Elite Night Credits from this year and count them toward a singular Elite status recognised equally across all hotels. The Elite Night Credits will also be counted toward a singular Lifetime Elite status. Remember that your SPG account’s Starpoints® balance already tripled on a one-time basis when it was converted to Points in the combined Loyalty Programme. See more details on combining accounts.

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If you do not combine your Marriott Rewards/The Ritz-Carlton Rewards and SPG accounts, they will remain separate, but you will still be able to book, earn and redeem across the 6,700+ Participating Properties, though only separately from each account. Remember that your SPG account’s Starpoints® balance already tripled on a one-time basis when it was converted to Points in the combined Loyalty Programme.

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By combining your accounts, you’ll have a single account login and profile. All of your eligible stays and points will be in one account; your combined nights could elevate you to a new Elite status. Plus, combined points balances can be used to book and redeem across 6,700+ hotels across 29 participating brands.

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Instantly:
• Log in once to a single account with your upcoming reservations and Point balance
• Redeem at all 29 brands, on any of our Marriott websites or apps
• See if your combined Elite nights and spending qualify you for the next Elite status level

In the next few days:
Your profile will automatically combine your Suite Night Awards, Free Night Award certificates and past activity.

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When you combined accounts, the account you chose not to keep was locked, and you can no longer log in to that account. Please use the email address / member number and password from the account you kept to log in.

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Anytime, but we recommend combining at least 3 days before your stay. This helps ensure you receive your benefits when you arrive, and that hotel services and Keyless work properly on your app.

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If you combine accounts during your stay, guest services like Chat and Keyless may be impacted.

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If you have credit cards for Rewards and SPG, you can use both to earn Points for your combined account. However, if automatic Elite night credits are offered annually as a card benefit, you can only earn this benefit from one card.

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If you registered for the same promotion with both profiles and you’re earning with each programme, your progress will be merged together.

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The expiration date will not change for your Free Night Award certificate.

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The expiration date will not change for your Suite Night Awards.

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Points earned through Vistana will be merged and will keep their expiration date, which may not be the same as the expiration date for all other Points. The expiration date for Points earned through Vistana will appear in your profile.

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No. You won’t get a new Member Number. You’ll keep the Member Number associated with the profile associated with the site you start on to combine accounts. For example, if you begin on SPG, you’ll keep your SPG profile/Member Number.

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No, you won’t have to change your password.

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If you have Lifetime Elite status in one programme, it will be carried over to the account you choose to keep.

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If you have Lifetime Elite status in two programmes, the higher Lifetime Elite status will be carried over to the account you choose to keep.

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No. Your accounts will not automatically combine, even if you’ve previously linked your accounts. Once you combine your accounts, you can maximize your benefits, achieve Elite status faster and use your combined points to redeem for free nights, Moments and more.

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Once you combine your accounts, you will have a single account login (email/member number and password) and profile across Marriott.com, SPG.com and our mobile apps. For example, if you started the account combine process from your SPG profile, you will keep that profile. This will be your account and login moving forward; your other account will be locked and you will no longer be able to log into it.

Earn & Redeem

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Members earn 10 Points per U.S. $1.00 spent on qualifying hotel charges; 5 Points per qualifying U.S. $1.00 at Element, Residence Inn and TownePlace Suites hotels; and 2.5 Points per qualifying U.S. $1.00 at Marriott Executive Apartments® and ExecuStay® properties. Members earn Points on all qualifying hotel charges, including food, beverages and some incidental purchases with most hotel brands. For more information visit our complete Loyalty Programme terms & conditions.

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If you have an SPG account, your Starpoints® balance tripled on a one-time basis when it was converted to Points in the combined Loyalty Programme.

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Yes. As long as one room is occupied by the Member, your membership number is on each room, and you are paying for each room with the same nights as yours, a Member can earn Points for up to three rooms and Elite Night Credit for the room they personally stay in.

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Members can earn Points for up to three guest rooms with the same stay dates at a participating property when (1) each room is paid for by the Member and all charges are settled at check-out; and (2) one room is occupied by the Member.

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No. Our Marriott Loyalty Programme Terms and Conditions require that you personally stay at the hotel to be eligible for Points or Elite Night Credit. The only exception is to earn Points or credit through Rewarding Events. Visit Rewarding Events for more information.

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Charges not eligible for earning include, but are not limited to: taxes, service charges, gratuities, and third-party services (such as parking, business centre, watersport rentals, etc.). In addition, certain types of room rates are not eligible to earn Points. These include group or convention rates settled through a master bill, airline crew room charges, tours or pre-packaged deals through travel agents, wholesale rates, and rates from third-party bookings such as, but not limited to, Priceline.com, Expedia.com, etc.

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No. You have the choice to earn either Points or miles when you join the Loyalty Programme. If you prefer to earn miles, select your airline and provide your frequent flyer programme number.

If you have not indicated your earning preference, your earnings will default to Points. You can switch to and from earning Points to miles at any time by simply updating your online profile under My Account or by contacting Member Support and notifying a representative of your earning preference in advance of your hotel stay.

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Members have access to more airline partners than ever before, with more than 40 total airline partners. This includes new options for Rewards (Virgin Australia, Aegean Airlines, Air New Zealand and more) and new options for SPG (Qantas, JetBlue, Turkish and more). You can still convert Points into frequent flyer miles, and the new ratio will be three Points for one mile. And, for every 60,000 Points converted into miles, we will add a 15,000 Point bonus, providing you with a total of 25,000 miles in the airline program of your choice. Learn more about our airline partners.

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One of the fastest and easiest ways to earn Points is with our portfolio of Marriott International co-brand credit cards. These cards include legacy and new Chase, JPMorgan and American Express cards. You can earn Points with the co-brand credit card with each purchase made on the card, with even higher earnings for your transactions at our participating properties.

You will also earn Points by planning an event or meeting at our participating properties, and through various travel partners.

You will also want to check out the section on earning for more information on all of your earning options, including hotels stays, airline programmes, cruise bookings, travel services, retail and more.

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Members are able to earn Points for meetings and events through the new Rewarding Events structure across the brands that participate in this programme. Make sure to include your Membership Number in the contract and throughout your engagement with the hotel to receive Points.

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Absolutely! Although the SPG Pro programme ended in August 2018, Members are able to earn Points for meetings and events through the new Rewarding Events structure. Make sure to include your Membership Number in the contract and throughout your engagement with the hotel to receive Points.

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SPG Pro ended in August 2018 and Members now earn under the new Rewarding Events programme. You can combine your Marriott Rewards and SPG accounts into one single account with one number. Make sure to include this number in the contract and throughout your engagement with the hotel.

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Members must remain active in the Loyalty Programme to retain the Points they accumulate. If a Member is not active for 24 consecutive months, that Member will forfeit all accumulated Points. Members can remain active by earning Points or miles or redeeming Points at least once every 24 months. Points never expire with Lifetime Elite status. See our Terms & Conditions for more information.

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When searching for reservations on Marriott.com or any of our Loyalty Programme websites, enter the city, state and country of any participating property to find out how many Points are required for a free stay. Enter your Membership Number and check the option to use your Points. The number of Points needed is determined by the hotel category and the number of nights you stay.

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To book a reservation online using Points:
• Select “Use Points” in the hotel search form,
• A list of hotels will appear with the number of Points needed per night,
• Select a hotel and then choose a room; be sure you are signed into your account,
• Next, in “Review Details,” you will see payment options for your reservation; in most cases, your Points will be automatically deducted,
• You can buy more Points if you do not have enough or, if eligible, use “Points Advance” to book the stay, and
• If you have a Free Night Award e-certificate, you will have the option to use it.
Once your reservation is complete, you will receive an email confirmation. You are not required to show the confirmation to the hotel at check-in.

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Your Free Night Award arrives as an e-certificate; you can view your e-certificate(s) on the Activity page within your Account. These awards can be used instead of redeeming Points when you make a reservation. To use:
• Select “Use Points” in the hotel search form,
• A list of hotels will display; make your selection and then choose a standard room,
• Next, in “Reservation Details,” you will see an option to use your Free Night Award e-certificate(s), and
• If you have multiple e-certificates and do not wish to use all of them, de-select those you do not want to use; the balance of Points you will pay for the days you are not using e-certificates will go up to reflect this.
NOTE: When using your Free Night Award e-certificate(s), you can only book one room at a time. In some cases, you may receive a message to call us before using your e-certificate(s).

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All Participating Properties are assigned categories that reflect how often guests choose to redeem Points at the property. The higher the category, the higher the number of Points required for a stay. For more information on hotel categories and the Points required for each category, go to our Redeem Points page.

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If you do not have enough Points for the entire stay, you can still reserve your room at select hotels. When you make your reservation, you must select "Use Points." Your room will be reserved, however, your Free Night Award will not be processed. Instead, you will receive an email confirmation of your room reservation only.

From the time of booking to at least 14 days before your arrival, you will either need to purchase Points (maximum 50,000 Points per account per year), or have additional stays to earn enough Points to cover the difference. If there are not enough Points within 14 days of the stay, the Free Night Award will be forfeited.

Once you have enough Points for your stay, you can order your Free Night Award online. First look up your reservation and then use the link to order your Free Night Award.

Your Points will be redeemed for your stay, and you will receive an email confirmation of your Free Night Award order along with a reminder of your reservation information. The hotel will have your Free Night Award on the reservation.

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To make a reservation for someone else using your Points, please contact Member Support. This option is not available online.

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Absolutely. Through our network of partners, you have the opportunity to use your Points for air travel, ground transportation, merchandise and gift cards from some of your favourite retailers – from iTunes to Starbucks.

You can even donate your Points to charity.

You can also use your Points to redeem or bid on money-can’t-buy experiences and events with our Member exclusive online websites: www.moments.marriottrewards.com Open in a new window and www.spgmoments.com Open in a new window.

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Our Moments programme offers one-of-a-kind experiences and events for members to redeem or bid on using their Points through our member exclusive online websites: www.moments.marriottrewards.com Open in a new window and www.spgmoments.com Open in a new window.

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Yes. Members can take advantage of an excellent vacation value with our Travel Packages. Exchange your Points for a week of hotel accommodations with airline miles included. Learn more about Travel Packages.

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You can purchase Points for U.S. $12.50 per 1,000 Points. A maximum of 50,000 purchased or gifted Points will post to any active Membership Account per calendar year, whether you bought them for yourself or they were gifted to you.

To purchase Points while booking a redemption stay:
• Select “Use Points” in the hotel search form,
• A list of hotels will display; make your selection and then choose a room,
• Next, in “Reservation Details,” you will see an option to purchase Points, and
• The credit card you use to guarantee the reservation will be charged for the Points you purchase

To purchase Points without booking a redemption stay, please contact Member Support.

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There are two types of gift cards Members can redeem their Points for - Marriott Gift Cards and Merchandise and Retailer Gift Cards. Marriott Gift Cards are used for stays and golf, spa, or meeting expenses at certain properties which allow the use of gift cards. A Member can also use his/her Points for Merchandise and Retailer Gift Cards from partners affiliated with the Marriott Loyalty Programme. More information is available on the Company’s Redeem Points page.

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Any promotions you are eligible for are located under the “Promotions” tab in your Account. To register for a promotion, simply click the register button next to that promotion to be signed up. If you received an email with a promotion, you have to sign into your Account and register for the promotion.

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Sign into your Account and view the status of all your promotions under the “Promotions” tab.

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You can see all of your points and nights balances in one place after you combine your Rewards and SPG accounts. Your newly combined account should accurately reflect all your nights and points.

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Your existing Starpoints® will convert to points and your balance will be multiplied times three during a one-time conversion. You’ll then earn 10 points per $1(USD) spent on eligible hotel charges at any of our 6,700+ hotels across 29 hotel brands, except at Element, Residence Inn and TownePlace Suites hotels, where you’ll earn 5 points per eligible $1(USD).

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Your existing Rewards points balance will remain unchanged, and you’ll continue to earn 10 points per $1(USD) spent on eligible hotel charges and 5 points per eligible $1(USD) at Element, Residence Inn and TownePlace Suites hotels. Eligible hotel charges will include the room rate and qualifying incidentals charged to your folio at all participating brands and hotels.

Your Stays

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Making a reservation is easy with your Loyalty Programme Membership. Search with your destination, dates and trip needs through the Mobile App, www.Marriott.com.au, www.SPG.com Open in a new window, or www.RitzCarlton.com Open in a new window, or contact Member Support.

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In order to be eligible for and book the Member Rates, a guest must be an active Member in good standing of the Marriott Loyalty Programme, which includes these three brands - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). Guests who are not Members may join the free Marriott Loyalty Programme at time of booking or any time online at www.Marriott.com.au, www.RitzCarlton.com Open in a new window or www.SPG.com Open in a new window. To receive the Marriott Loyalty Programme Member exclusive rates, Members must book directly through a Marriott Channel, including Marriott Websites, Marriott Mobile Apps or by calling Member Support. Learn more here about Member Rates.

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Yes, you will be able to search and book paid and Points redemption stays across all 6,700+ Participating Properties on www.Marriott.com.au, www.SPG.com Open in a new window, www.RitzCarlton.com Open in a new window, and our Mobile Apps. Booking direct may also provide access to Member-only rates and complimentary internet access. Please check a hotel’s website to see what offers are valid for its location.

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Blackout dates traditionally refer to a limited number of dates, such as during peak travel times throughout the year, when a hotel could choose not to have Members redeem Points for a Free Night Award stay. With our “No Blackout Dates” policy, if there is a standard room available at a Participating Property for booking by any means, whether cash, credit or Points, then you can reserve the room using Points.

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Yes. When a Member redeems Points for an Award Redemption Stay at a Participating Property, the Member will receive Elite Night Credit toward earning Elite Membership Status or Lifetime Elite Membership Status. This applies only to the guest room the Member is staying in and personally pays for even if the Member has redeemed Points for additional guest rooms.

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You can change or cancel reservations by signing into the Mobile App or onto www.Marriott.com.au, www.SPG.com Open in a new window, and www.RitzCarlton.com Open in a new window, and select the reservation. If your reservation is not listed or you cannot make changes, contact Member Support.

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It may take up to 10 business days after check-out for a stay to post. If after 10 business days you do not see the stay on your account, please submit a missing stay request through your online account or contact Member Support.

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Hotel bills for previous stays will appear in a Member’s online account within 48 to 72 hours following checkout for hotel stays throughout the U.S. and Canada where available. To access, sign in and go to the Account Activity tab in My Account. If you do not see your hotel bill, please contact the hotel directly.

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You may email, mail or fax your missing stay requests with a copy of your hotel bill. Contact Member Support for further assistance.

Additional Assistance

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No problem. You can reset your password here. If you have additional questions, contact Member Support.

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Please get in touch with us. We're here to help:
• Marriott Rewards: Call Member Support in the U.S. and Canada at 877-267-4370 (toll-free), or locate the nearest Member Support number from our worldwide list.
• The Ritz-Carlton Rewards: Call Member Support in the U.S. and Canada at 866-922-6882 (toll-free), or locate the nearest Member Support number from our worldwide list.
• SPG: Call Member Support in the U.S. and Canada at 888-625-4988 (toll-free), or locate the nearest Member Support number from our worldwide list.

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Please let us know by using our "Contact Us" form. Select “Marriott.com support” as your topic.