Marriott Bonvoy Reservations Assistance

General

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We require that room reservations are guaranteed by a valid credit card:

  • You will not be charged at the time of reservation; your credit card is used as a guarantee that a room will be held in advance of your arrival.
  • You will only be charged if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in.
  • Your credit card information is safe; we never share your information with third parties. See our privacy statement for more information.

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Some rates require a one-night prepaid deposit due to a special local event or when a property is offering an advance purchase discounted rate. Both instances carry special terms and conditions, such as a non-cancellable or strict cancellation policy.

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Indicate the number of people per room in the “Rooms & Guests” field in the search form. Once you select a hotel, only the rooms that can accommodate your number of guests will display.

You can also select the “Room details” link for any room to see the maximum occupancy of the room.

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Yes. When you create an online account profile, your contact information and room preferences will be stored for your convenience when booking a stay.

To set up your account, go to the top right corner of any page and select “Sign in or join”. Go to “Create online account” and complete. If you’re not a member, simply opt to join.

Your new profile stores your preferences and contact information. That way, whenever you’re making a reservation, sign in and your room preferences and guest information will be automatically entered.

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Marriott Gift Cards and eGiftCards can be purchased on our gift page Open in a new window. Gift cards are available for any amount between $25 and $2,000 USD and can be used at any participating property or online at Shop Marriott Open in a new window.

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We are aware of this issue and working to add the filter into our search functions. In the meantime, you can search by price using the map feature. We apologize for any inconvenience.