FAQs: Marriott Bonvoy Best Rate Guarantee

Best Rate Guarantee

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With our Best Rate Guarantee, the rate you find on any official Marriott reservation channel (Marriott.com, Marriott app, Customer Engagement Centers, or directly with a hotel) is the lowest available rate for this room and rate type anywhere online. If you find a lower rate for the same room, let us know by submitting a claim form. If the rate you found qualifies, we’ll match it and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ points…it’s up to you.

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If, after making a reservation with us directly online or over the phone, you find a lower rate elsewhere, you must file a claim within 24 hours of your initial reservation.

All claims must include the rate reserved and the lower rate found for the same hotel, room type and reservation dates. If the lower rate you found qualifies, we’ll match the lower rate and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ points…it’s up to you. You may submit the claim form here.

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The rate you found on the other site must still be available when we review your claim. We’re unable to accept a record of your reservation as the only proof of the lower rate.

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No, unless your second reservation was made with a travel agency. In that case, we do require a second reservation.

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Yes. The guarantee applies to published rates available to the general public. It does not apply to group or contracted rates, packaged or opaque rates, or qualified memberships such as AAA, AARP or government rates.

For complete details, see the Best Rate Guarantee Terms & Conditions.

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Most websites are included in the Best Rate Guarantee, such as Hotels.com, Expedia.com, Travelocity.com. However, you must be able to complete your transaction on the website. Any site that does not reveal the name of the hotel brand until you’ve prepaid for the stay, e.g., Priceline.com and Hotwire.com, do not qualify for the guarantee.

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Rates quoted by travel agents are eligible for the Best Rate Guarantee. We require that you present two reservation numbers with your claim: one for the reservation made through one of Marriott’s official reservation channels, and one for the reservation made through the travel agency. Marriott will cancel the higher rate reservation at no charge to you and honor our guarantee on the lower rate and give you an additional 25% discount on the room or 5,000 Marriott Bonvoy™ programme points... it’s up to you.

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A claim will only be verified when all factors are an exact match. These include room/bed size, view, amenities, number of guests and cancellation policy.

The following are examples of non-comparable rooms:

  • A suite with a 4-guest limit is not comparable to a suite with a 6-guest limit.
  • A room without an ocean view is not comparable to an ocean-view room.
  • A room that has a king bed is not comparable to a room that has 2 queen beds.
  • A room with a guaranteed option (like a high floor) is not comparable to a room without that same guarantee.
  • A room booked on a pre-paid, non-cancellable rate is not comparable to a room that can be canceled up to 48 hours prior to arrival.

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The total rate on the comparison channel will be compared to the total rate available on Marriott channels. We cannot guarantee rates that include room and other features, amenities or services such as travel, car rental, entertainment, meals other than breakfast, tickets, gas coupons, etc.

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Claims will be evaluated in the currency of the Marriott reservation; we will use the currency converter provided on Marriott.com. Rate discrepancies solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.

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Yes. You will be awarded Marriott Bonvoy points based on the lower rate paid at checkout. Please provide your member number when making your reservation.

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Points will be added after you check out and post to your account within 7-10 days following your stay.

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Rates offered at official Marriott reservation channels are not eligible for comparison. In some cases, you may be able to modify your reservation to receive the lower rate.

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Yes. The difference in the amount between the rate originally confirmed and the reduced rate will be held by the hotel. Any amount that remains, when you check out, will be refunded.

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Yes, however, the reservation must obey the cancellation policy and the change may result in a rate change removing the rate discount and/or Marriott Bonvoy™ points.