FAQs: Booking a Hotel Stay With Marriott Bonvoy Rewards Points

Your Stays

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If you don’t see points credited for a past stay, please submit a missing stay form. It may take up to 10 business days after checkout for a stay to post.

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As a member, you can conveniently make a reservation online at Marriott.com, or with the Marriott Bonvoy™ mobile app:

  • Sign in; this is important if you want to earn or redeem points
  • Enter your destination, dates and other options available; you can also use the map feature to select your hotel on Marriott.com and on the app
  • Tap or select the button to open a list of available hotels; select the property you want, and then select your room type and rate
  • Complete your reservation by entering your credit card information and adding any requests for your stay

If you need further assistance, contact Member Support.

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You must be an active Marriott Bonvoy™ member in good standing to use member rates. You can book a member rate on Marriott.com and the Marriott Bonvoy™ mobile app. Or, call Member Support.

Not a member? You can enjoy instant eligibility for member rates by enrolling when you book online. Or, join now. It’s always free. Learn more.

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Yes! You can download the Marriott Bonvoy™ app to search and book paid and redemption stays at any of our 7,000+ participating properties. When you book on the app, Marriott.com, or using one of our direct booking channels, you may qualify for member rates and complimentary internet access. Please check your hotel’s website to see what offers are valid.

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Blackout dates traditionally refer to a limited number of dates, such as during peak travel times throughout the year, when a hotel can choose not to have members redeem points for a free night award stay. With our “no blackout dates” policy, hotels are required to have a limited number of standard rooms available for redemption every day.

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Yes. As a member, when you redeem points for an award redemption stay at a participating property, you’ll receive elite night credit towards earning Elite or Lifetime Elite status for the guest room you stay in and pay for – even if you redeemed points for additional guest rooms.

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To modify or cancel a reservation, first sign in on the mobile app or www.Marriott.com. Go to your account to find the reservation. If it’s not listed or you’re unable to make the changes you want contact Member Support.

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It may take up to 10 business days after checkout for a stay to post. If more than 10 business days have passed and you don’t see the stay on your account, please submit a missing stay form.

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Yes. Hotel bills for previous stays will appear in a member’s online account within 48 to 72 hours following checkout for stays in the U.S. and Canada when available. To access, sign in and go to the “Account Activity” tab in My Account. If you do not see your hotel bill, please contact the hotel directly.