Marriott Bonvoy Frequently Asked Questions

FAQ Topics

Customer Support

In the U.S. & Canada: 1-800-535-4028

The Marriott Internet Customer Care team is available to assist you 24 hours a day, 7 days a week.

Email us

Technical Information

Solutions for glitches, recovering account information, more.

Technical Information General FAQs
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Rates

FAQs on special rates and Best Rate Guarantee.

Marriott Hotel Rates
Booking Special Rates & Deals
Marriott Best Rate Guarantee

Hotels

Questions about a specific hotel or policy?

Hotel Details and Amenities

Careers and Corporate Information

Hotel ownership, job applications and more.

Careers, Investments & Corporate

Marriott Bonvoy™ Apps

Get answers about our Loyalty Apps.

Loyalty Apps General FAQs

Reservations

In the U.S. & Canada:

Marriott: 1-888-236-2427

Global reservations centers Open in a new window

Group & Event Planning

In the U.S. & Canada: 1-800-831-4004

Global contacts by region Open in a new window

Contact Us

Combine Loyalty Accounts

Customer Support

In the U.S. & Canada: 1-800-535-4028

The Marriott Internet Customer Care team is available to assist you 24 hours a day, 7 days a week.

Email us

Loyalty Programme Members

For faster service, please call from the phone number listed in your account.
Update profile

If you do not see points credited from a past stay, please submit a missing stay form.

In the U.S. & Canada:

Marriott Bonvoy: 1-800-627-7468

Global customer support